1. Blew 4 appointments to install service. This cannot be understated. Took 2 days off work to meet them and no-one shows, no one calls or attempts to contact. Not.
2. Sold me 25Mbps, could only provide 10 Mbps. "Neighborhood is overloaded", um...why are you still selling service here then. Bait and Switch anyone?
3. 3 times told them I needed work on home infrastructure to support the DSL line. Final installer had no record of any extra work to be done.
4. Speaking with various chats / voice support personnel was literally around 20 hours. And I never received a single service from them.
With this company, if I stuck with them its obvious it would get worse. I chose to ignore the reams of negative internet reviews and hope for the best...got burned. Unfortunately there are very few viable Internet options in Las Vegas. Which I suppose is by design.