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| - We are always going to Target so I was excited to see a massage place going in the same shopping center. Months went by and I saw they were running an ad on Groupon so I figured it was worth a try and if I liked it I would purchase their membership program.
I called to make an appointment for my boyfriend and myself, the receptionist was really nice and fairly easy to make an appointment.
When we went in for the appointment, we were greeted and the receptionist got us some lemon water. My massage therapist was running late so I had to wait about 10 minutes..I was okay with that. My boyfriend was happy with his massage. Personally, I didn't share that same experience. Aside from the fact, I was suppose to receive a 55 minute massage, this only lasted 45 minutes because she was 10 minutes late. I watched the time, from when she started and when she ended, just out of curiousity. Secondly, she had a light/medium pressure however she rock /manipulate technique tweaked my lower back and I've been hurting for the last 4 days. We called the company just to tell the manager that I didn't have a good experience and maybe she needed some additional training. I was NOT looking to come back in or even requesting a refund. I just wanted the manager know If this were to happen to someone else. In talking with the manager/owner, i was told that the girl is experienced and nobody ever complains and I can come in to talk with a therapist who has worked in a chiropractic office before and she could put a heat pad on my back. This is not what I was looking to hear... Additionally, she tried to blame and compare my occupation for my lower back pain. I felt as if her words were condescending, and if she talks this way tocustomers this doesn't make people want to come back.
I get massages regularly, i know that when I went in and how I felt after my appointment was not the same. It's not my occupation, it was absolutely the technique used by this particular therapist.
I also own a business and understand employees and etiquette but this entire situation was poorly handled, not quality customer service. I will continue to go to Fuchsia Spa in Mesa where they appreciate their customers and their membership costs the same, plus they have more to offer and I've NEVER had a situation or bad service there. It's really unfortunate as the location was convenient but both of us will not be returning to Elements.
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