I've been to this location a few times now. After coming and having the same experience almost every time I'm very disappointed. I'm working on building a custom panniers for a bike and came in with ideas and looked for help but none could be found. All the people working here and it seems almost impossible to find someone to ask questions to. I finally found a guy in the area I wanted to get help in and he was taking innovatory I'm assuming and was so focused on that he just kinda shock his arm and told me where to go. So I ended up just buying what I thought o needed and what didn't work I just brought back for a return and tried something else. The lady at the return desk was very nice and fun and didn't have any issues with the returns. I'll most likely return here because of location and convenience but I have no hopes that my experience will change