Usually this is a great and very busy location. But today was the worst! I ordered the steak chipotle sandwich and after waiting 10 mins was told that the steak wasn't cooked yet and would gave to wait 10 additional minutes. This is during the noon hour. They did offer chicken instead, and when I opened the bag there was two sandwiches. One was chicken, and one I assume was steak (see pic attached) that was more like pieces of burnt beef jerky. It was chaotic, no supervisor on duty and the employees were doing the best they could without direction. Management 101: Always have management / supervisors on duty during peak times!