It was very promising in the beginning, consult with Tai was good. He was very easy going and friendly. He did a test strand on me. I had a balayage with bleach. They included Olaplex treatment automatically and quote for service was very reasonable. Tai is good, blended well and built a nice graduation for my hair.
However, booking or rescheduling appointments is very frustrating. They need an admin who can speak English well enough to understand how to book/cancel/reschedule appointments. I think it was one of the stylists who answered the phone. It got to the point, I had to repeat myself 2-3 times and then I got passed over to another person where I had to repeat my request again.
If you know what you want exactly, then I recommend booking through online.