I'm from this area but moved to California a few year ago.
(I am am the Executive Chef for an international consulting company I deal restaurant service everyday.)
Every time I come home I go to this Eat & Park to eat with my family. Because we don't have them in LA.
Tonight we went there to eat,
we were sat and no one came to our table.
After 15 minutes I got up and asked a server is someone serving us she said they were busy and our server was making milkshakes for another table, she was in the sever station talking to another employee.
She grabbed us some silverware and walk us to our table.
After about 5 more minutes we decided to leave (my grandkids were very hungry) we stopped and asked the cashier Peter if there was a manger on duty he said with a smart tone she's in the back I asked him can you get her,
He says for What?
Another customer was asking who his server was and he rattle off 2 names and says in a smart tone it depends where you sitting.
My daughter had asked for cookies for the kids so they could eat something on our way to another restaurant.
The manager took so long we were about to leave. The manager came out and started washing her hands. She is in our view asking who wants to see her, he looks at her and says I don't know, them over there but they leaving anyway.
Now calmly and quietly I tell her about how bad the service was. and how rude he's was being.
He is ringing someone up and starts talking about us in our face. He says If I'm so rude why did I give them free cookies
My daughter starts talking to the manager he starts saying smart stuff to my daughter, the manager is shushing him
Now I'm pissed we walk out.
I starr talking to another guess who was upset about her service and she said I saw you guys come in awhile ago,
What? I can't believe You guys sat there all that time and not get severed.
I calmed down and go back in and ask the same guy Peter to get his manager again.
He walks in the back and never comes back for almost 10 minutes. I go to the server station and ask another person the get the manager. She comes out I tell her I just want his name.
She gives me his name and starts to apologising for the poor service and his behavior. And gave us a gift card.
I'm writing this sitting in Apple B's
About to have dinner
Eat & Park Edgewood Town center Pittsburgh pa. I'll never go back
I'll use the gift card at a different location for breakfast.