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  • I understand businesses get busy, hence the reason for making an appointment. However, waiting 2.5 hours for someone just to inspect the vehicle isn't great customer service. My appointment was at 9:30am, arrived promptly on time. Grabbed a coffee and waited as instructed. My appointment wasn't overly complex; request for a look at the A/C belt and the belt tensioner as it was cracked. I had to check with the advisor to find out how it was coming along (11:50am), to be informed the reasons for delay were: lunch breaks and over booked. I was further informed I would have to wait another hour. Now at 2.5 hours and their rough estimation was now looking at 3.5 to 4 hours just to have the car looked at - seriously?! My confirmed appointment was for 9:30am!!! The advisor didn't attempt to seek someone to help, instead offered to bring my car around as the easiest solution - after wasting now 2.5 hours for nothing. I gladly accepted to get out of there. Very disappointed with how poorly this appointment system was conducted. Lack of communication and not seeking to set any clear expectations except for, 'i'll bring your car out front in a minute'. That actually took 1 minute. Please reevaluate your appointment system, maybe even utilise a free sms notification system of how the car is progressing, notfiy your customers so they aren't left wasting their time and day. Bottom line use much better communication. I won't be going there for service now I know what to expect. Terrible! I gave one star to the nice lady who made me a coffee and the other to one of the sales guys who actually wanted to help me find the service manager and resolve the issue. After we went inside we couldn't locate him so I left annoyed and left a voice message. He never returned my call. Waste of my morning. Hope this review helps the customers and Subaru of Las Vegas get it together.
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