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  • This review is for women's health/ OB-GYN/ Fetal Medicine departments. Dr. Contant is great and one of the cardiologists at the fetal medicine office is great too (Dr. Puntel I believe) but the system around them is simply horrible. 1) Asked for a simple prescription of prenatal vitamins over the phone (actually talked to somebody) and never happened. Left a message as a reminder 2 days later and again nothing happened. 2) Called the fetal medicine office (unfortunately had to leave a message because nobody answered) because they freaked me out with a diagnosis and I wanted clarification (the freaking out was because they didn't care to explain what was wrong. They kept talking to each other about "something they saw" and they kept telling me everything was fine but that I needed a followup) and nobody called me back so they basically left me thinking for about 24hours that my baby might have a serious condition and that they did not want to tell me anything until the diagnosis was confirmed - luckily my baby is fine and the diagnosis was never a transplant/ open heart surgery thing which was what I had imagined. On the follow up, Dr. Puntel did the sonogram while explaining everything he was seeing or expecting to see which was great and fortunately after about 15 min he was able to say that the issue his team saw the previous day was not there. 3) the two offices (hospital and Tatum office) share the same phone number so you never know who you are speaking to 4) They scheduled a regular app and told me I was going to get the whooping cough vaccine but after that app I went home and suddenly realized I did not get he vaccine so I had to be on the phone with several people to coordinate an urgent app + waste time driving to their office again. Are the patients supposed to remember to ask for things? Shouldn't this be noted on a chart somewhere so that the doctor/ nurse knows what to do on each app? In summary communication and organization are lacking, resulting in a poor patient experience.
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