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  • I tried to write the SkinnyFATS directly, but that is not an option on their website...So yelp will do. I have been going to this location for well over a year. Almost every day I buy my crew lunch, and for a long time this was one of our preferred places to go. Because they are good, and we were not the only ones who thought so. Every month they would be busier, and busier. Not a bad problem to have. But unfortunately, in that process they do not seem to be able to keep up with what is happening in house. After several unpleasant to go order experiences - Orders with wrong, items missing, having to wait a REALLY long time we decided to give them some time to get a handle on this level of success. Yesterday, for the first time in months we decided to try SkinnyFats again. At 11:10AM placed an order for 6 items and we were told it would be ready in 15-20 minutes. I was skeptical of that timeline, as it has not been my experience but I went in after 30 minutes hoping the food would be ready. I was wrong. at 12PM I asked one of the stressed out servers when my order would be ready. She seemed so irritated that I would even ask. How dare i??? She let out a huge annoyed sigh, then looked out into the dining room and said "we are really busy" and walked away with such hostility. I was actually taken aback. I FINALLY got my order at 12:15PM. Over an hour after I had placed it, and with not even an apology. Even after months of hoping they could figure out how to adapt to the level of business, this place is still total chaos at lunch time! And it makes me sad that I have to tell me staff that this place is off the choice list, simply because they cannot figure out how to run the business in a way that actually takes care of the customers. All of the customers, not just a few.
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