I have been to several GREAT CLIPS. It seems every time I find a person that LISTENS and actually does what you want the next time I return they are gone. I had the good fortune to get Theresee my first time at this location and I watch the way she cut. She actually knows how to cut hair other than a horizontal BOB. She did just what I requested and she can be sure I will return. I have one up the street from where I live and I would rather travel 10 miles or more than to to that one. Thanks Theresee will be back. You made my day.