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  • Giving this 5 stars because I'm rounding up. It's really a 4.75 and I'll explain why. First off, staff is awesome. Everyone is extremely nice, helpful and courteous. At all times I felt that the staff cared about doing their job, and cared about the experience for their customers. Check in was easy and we had called ahead for an early check in. We were told there were no promises but they would their best and they did with a complimentary upgrade from a standard king to a two story king suite. This was due to my gold + status on Expedia but still awesome that I was able to check in by 9 am and get going on my day. The rooms are decorated tastefully and decorated with a minimum feel to it. I actually prefer the sparse decor and prefer the overall cleanliness instead of having tons of fancy looking things. The quality of what was in there was great, the couches, fireplace, bed, etc were very very nice. TV was huge and angled in the corner so it didn't dominate the room and thus not needing a giant entertainment center that most bedrooms have in hotels. MIchael at the Bell Desk helped us get transportation to the casino so we could frequent the cigar bar, very prompt , attentive and great overall. So where does this place lose .25 pt ? It's very small detail but maybe have an adult only pool , pick one, make it adult only or set adult time? Frustrating to relax and hear kids screaming "eneee meeeeneee myneeee moe" over and over and over. I get other families are there on vacation , get it 100% but maybe a balance would be good to try? Would def repeat my trip here
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