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  • This location has the best service by far compare to all the home improvement store in the area including all the other Lowe's & home depot. I have had great experience multiple times. First when I was shopping for refrigerator when I didn't had good service with Concord Mills location of Lowe's so I decided to check out this location. I guess I was right, what a difference in service. I entered the store and I was greeted with big smile. Than I entered the appliance area and I was reached by a rep who help me pick out exactly what I was looking for and when I said I need to check price, she gave me twenty percent off the price. She even told me that if I find a lower price with in thirty days, she would give me ten percent off the matched price. She even rushed my delivery for free when she found out that my refrigerator was not working. Second, when I was re-doing my shower, I need to buy couple of items so I showed up here and come to find out, even though they had item in stock as per their computer system, they couldn't find it in store so they asked me to go to the other store. I said, I wanted to use that 10% off coupon and if I use it here for the other items, I wouldn't be able to use it at the other store. So, the manager just gave me 10% off with out using my coupon and they called up the other store to bring that item up front so all I had to do was go there and check out. What a difference in service. This is what I call excellent service.
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