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  • They deserve no star... Last night I had a 10pm reservation for the rooftop patio for a party of 10. It was for my birthday celebration. Everything was fine until one of my guests called and said security would not allow him access. He was dressed appropriately as everyone else that was allowed access from the group. They claimed it was 25+ to get in. No one told me when I made reservations that it was 25+ to get it. I'm not 25 and neither is anyone in my party and we were allowed access. How can you turn away someone's guest that has a reservation? We left immediately because we clearly weren't wanted here. My friend brought a cake to surprise me and left it with the front desk to hold till later that evening. We didn't get into the cake because we left after my guest wasn't allowed access. We called the very next morning at 9am to see if it's still there so we can pick it up; and to my surprise it had been thrown out. A whole untouched custom cake just thrown away. That made everything worse. A birthday is a special celebration and mine has been tarnished and I'll never forget it. I picked The Thompson because I've had many good times here and now I don't think I can ever come back or recommend anyone to come here for ANY reason. It also hurts because I am a former employee.
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