This is very painful downgrade. My first experience was overall excellent. I really liked this restaurant and the concept....I can only hope I hit them on an off day.
This time we sat on the patio and I had a different server. To cut things short.....I was served cold food and service was a problem this time.
A food runner or food jockey (someone other than our server) drops off our meals and doesn't offer us cheese. We wait and wait and wait and finally my husband walks to the other side of the patio to get the cheese guy to come to our table so we can get some cheese.
I go to taste one of the Eggplant Parmesan Balls. It was very mushy and COLD was made with tough eggplant skin. I don't get the parm here. Maybe if they were stuffed with a piece of cheese I would think eggplant parm more....and the texture needs something.....another binder. Or maybe if the ball was served at the correct temperature Maybe it would be better and the right texture.........On top of that were a few more issues. The Ball was almost cold and had a refrigerator cold center. The other thing was the sauce. Last time I had the Arrabiatta Sauce. Last time it was DELICIOUS and Spicy....The sauce was good but wasn't spicy.....I don't know if I was served Arrabiatta or something like a marinara. As my bottom of the plate I picked the stuffed Gnocchi.....They came to me soaked in lots of oil.....I like a little oil and when I make Gnocchi I coat them in oil too because good oil adds a nice taste and the gnocchi don't stick together...but this was too much oil. I also like them on the soft side so they are lighter and melt in your mouth but these were on the mushy side. Maybe they were just overcooked?
Our server never checked on us.
After we were done we pushed our plates to the side a woman ask me if I want my leftovers wrapped up (TWO EGGPLANT BALLS...I only ate one because I had to eat something...I was really hungry). She said she was a friend of the owner and was there to help. We told her why we didn't want the leftovers. We told her that nobody offered us cheese. Our server never checked on us. The Eggplant Balls were served with a cold center. We also told here the Arrabiatta Sauce that we enjoyed last time wasn't spicy tonight. She said she's tell someone who could do something about what we told her...We waited a little while and our server comes out and offers us dessert. We declined and paid the bill and left.
I don't want anything for free I just wanted the owner to know so he can fix things and make everything delicious again because I doubt anyone said anything to him.