I contacted Bryan when another provider did not show. Bryan showed up when he said he was going to arrive and was very professional. He removed his shoes without me asking and proceeded to do a fantastic job of replacing the facet and providing the annual maintenance for my reverse osmosis system. In addition, he noticed the line was not hooked up to the refrigerator to make fresh ice and he hooked it up as well free of charge. I would highly recommend this company to friends and family.