So... I will preface my review by saying that I like Jimmy John's sandwiches. I think they are a great value... product vs. price. They are generally fresh, tasty, and about $5.50 for a decent sandwich.
That being said... For this particular location....
Last night (Sunday evening) I went online and placed an order for two sandwiches... the online process is very smooth and intuitive. I paid online as well, and as it turns out, I fortunately printed and took my receipt.
I drove to the store and walked in.
That's where it ALL WENT DOWN HILL!!! They had the music SO FRIGGING LOUD it hurt my ears to listen to it. And it was that crappy heavy head banging acid rock that always sounds like people are screaming incoherently with the mike shoved half way down their throat.
Then... as I struggled to converse with the "kid" (literally) at the register... he could not find any reference of my online order. Nor could several other "kids" who worked their this Sunday evening. This was supposed to have been "ready for me to pickup". Finally a manager came over and apologized and found the order in the system.
Thankfully Jimmy John's prides itself on making the sandwiches fast... but I couldn't even hear them calling my name when they were ready.
Hopefully someone from corporate will read this review and act upon it. Defiantly not a satisfying experience.