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| - Would give negative stars if I could. My visit last night with a party of two was the first time I have ever been so irritated that I literally walked out of a restaurant. First off made a reservation by calling the restaurant and getting a confirmation code, was told the wait would be 50 minutes and was asked if that was okay, I acknowledged and did not mind waiting since I knew it would be busy on a friday night. Went to the restaurant and checked in at exactly 45minutes after booking the telephone reservation. When the hostess checked us in she told us it would be another 20 minute wait, ridiculous I thought given we had a reservation... but since its friday night I let it go and decided to wait and just review the menu so we would know exactly what we wanted by the time we where seated. About 10 minutes went by and we where seated (Cool, I thought, we did not wait 20 minutes..) our server was Tiana (not sure about the spelling) I don't know if she knew this was her last night working there or had plans to quit but she took 20 minutes after we were seated before she came over and took our drink order, at this time we did not even know who our server was other then the name but once she came over I made the connection, she was chit-chatting with other guests at a table 2 tables down from us, not serving them food, or getting drinks, just having small talk when she saw other guests seated in her section.... FOR 20 MINUTES! To make matters worse once we ordered our drinks, simple lemonade and water it took 15 minutes to receive them, once the drinks finally came we where ready to order, our waitress asked if we wanted bread, we kindly declined and stated that we where ready to order our food. This is where it gets really bad... We ordered the food, 15 minutes went by then all of a sudden the other waitresses were seating other guests around us on tables which where empty (guests that arrived after us).. they were promptly seated and drinks taken immediately..... we were still waiting on our food.. 20 minutes after having ordered the place broke out into "footloose" music and all the servers were dancing in the aisles, including ours, in front of our table... no acknowledgement or news of our orders was given, not before the dancing began or after the song was over, when the song was over (approximately 5 min) *total 25/30 min at this point, from time of order* our waitress leaves immediately after the song. Then another 15 minutes goes by and it has been nearly 30-45minutes since we placed our order and we see two tables of couples seated near us who clearly arrived after we did who received their food and began eating. At this point we waited another 5 minutes, absolutely no word from our server about status and we got up and left, worse service I have ever had, EVER! I will never go back to this texas roadhouse ever again. It is a shame this restaurant was built in November and already it is operated in such a poor fashion. My suggestion to anyone else, go to the red lobster or olive garden nearby, I have frequented both those establishments multiple times and never have any issues.
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