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  • I can't recall when I was last at a Red Lobster. I don't choose chain restaurants often. We came here on a mid-week night because an out-of-town guest insisted. Reading the previous reviews was pretty bleak so I didn't expect much. Yet to me it is unfair to go to a chain restaurant then rate it only 1-star because it wasn't a Michelin gourmet dining experience, geez what do some people expect? More of a concern were the negatives about the terrible service. That's a deal-breaker for me no matter how fancy (or not) a restaurant is. On this particular evening the place was decidedly uncrowded. Fine for us, bad for the restaurant. We were greeted by Jaron who has probably greeted a thousand customers and could be expected to be tired and bored on such a slow night. Yet he greeted and seated us like were honored guests, and it was evident that his cheerful smile and positive demeanor were not fake. Our server, Mike, was prompt and attentive and generally not bad. His only issue is that throughout our meal he seemed rushed and not really into it. He didn't make any mistakes, brought us non-alcoholic drink refills before we asked and was familiar with most of the menu, a feat because their menus go on and on for many pages. At no time did we experience a longer than expected wait for any service. Our guest had one of the ultimate platters which had a nice variety and was cooked properly. The other person had the featured salmon plate which had larger pieces that one would expect. And I had a surf 'n turf with red shrimp and sirloin steak (a dicey cut of meat under the best of circumstances). The steak was more tender than I expected and was passable. The shrimp tasted a lot like lobster and the pieces were huge. The wild rice was average and the Brussels sprouts were tough and chewy. But to be fair all of our meals were what we expected from a large chain restaurant. Here are my two negatives ... one is that I realize most restaurants serve the salad course before the entrée, but I have never seen any restaurant bring a bowl of Cole slaw and set it down as the salad course before a fish entrée is served. That's just weird. The other problem is that all of our meals were overpriced. I get that for some reason seafood restaurants think they can get away with being pricey but I won't lie to you, I've paid less at many non-chain fish restaurants where everything is fresh-caught and prepared by a gourmet chef. Their pricing is what would keep me from coming back. There is absolutely nothing at Red Lobster to warrant 3 people paying almost $100 with no cocktails or wine. Going in I knew this is an average chain and my expectations were met. If priced 25-30% lower I could give them 4-stars but that's the thorn that drops them down a point. But I want to be clear that the quality of service was not an issue. It ranged from pretty good to very good.
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