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| - I want to start off by saying that my stylist, Keira, is awesome. She is sweet, talented and quick. If I was her, I would run as far away from this place as I could ASAP.
Thursday was the first time I"d been to Blow N Go. I had a great experience with Keira so I decided to come back today (Saturday) for another braid. My hair is washed and dry when I come in. I don't get a wash and blow-dry, just a braid, which is $15. Today, I wanted a crown braid with a messy bun. It took about 15 mins to do. As we were finishing up, Susanne (Susan?) the manager walked over and started critiquing Keira's work/my braid. Without even asking me, she told Keira that she needed to fix this and fix that, use more hairspray and so on. This wasn't the look I was going for. I wanted it messy just like the picture, not like I was going to prom. I was very happy with it and told her this. If I was unhappy, I would have used my big girl words and said something. I also found it incredibly rude that she would chastise a stylist in front of their client/on the floor (this wasn't the only time she did it while I was there).
I left but came back a little later because one spot felt a little loose and I wanted to ask Keira if she could add a couple bobby pins to secure it. We went to her station and she told me that after I left she got in trouble because she didn't charge me enough. She said her manager told her that next time to charge me $30. She apologized profusely for this. Honestly, I wasn't happy about it but still planned on coming back because I loved my hair (both times) and how easy, convenient and fast it was. On my way out, Susanne (Susan?) the manager asked if she could talk to me. This is the part where Blow N Go, and unfortunately Keira, lost a client.
Susanne began to tell me that she heard me and Keira talking. I said she was telling me the new prices. She said Keira is new, is still learning and charged me wrong. Since I was there for 30 mins (nope) I should have been charged $30 and for an updo not a braid. $15 is for a simple long braid and mine was up (not entirely accurate). I said that's not what the website states or what I was charged the last time I was in and it didn't take her 30 mins to do my hair. She said from the time I walked in to the time I left it was 30 mins, they hadn't changed things online yet and that she saw me on Thursday when I was there (if that's true, why not tell me before Keira started my hair today that prices had changed?). She said maybe she could do $20 instead of $30 for me but Blow N Go is under new management and the owner told her if they don't start charging more money for services they're going to go out of business. She said she needs her job and doesn't want to lose it. She actually asked me if I wanted everyone there to lose their jobs and how would I feel if that happened!!!!!! She said Groupon is killing them and they can't afford to charge so little. She said maybe when they get busier they can lower their prices (ha!). She then went on some tangent about losing $1000 on a vacation she was supposed to go on but had to cancel at the last minute because she had to manage the shop. At this point, I stopped her and told her that none of that was my business or problem and it was very unprofessional of her to tell me everything she just did. She apologized but told me she wanted me to know these things because she didn't want me to leave mad. I told her I wasn't and am not mad but think our conversation and the way she handled this situation was wrong and based on that, would not be back. She said ok have a nice day. Yeah.
News flash: airing your place of work's dirty laundry, attempting to emotionally manipulate a customer, doubling the price of a regular customer's service and openly critiquing employees is bad for business. Its a shame because this place has so much potential.
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