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  • Overall- extreme disappointment. Yes the car was fine, but the business practices were shady. We booked and pre-paid for our car on-line, like we've done dozens of times with all of the various rental companies. We declined the extra insurance like we always do because we know our own MV insurance will cover us. The line at the registration desk was ridiculous -an hour long with no exaggeration. When we hit the desk, they pulled up our reservation and asked if we wanted the extra insurance, which was curious because we already paid and declined it. We said we didn't need it. When we turned the car in, we saw hundreds of dollars in unauthorized charges for things like insurance and bogus gas charges (we returned the car with a full tank. We disputed the charge with our credit card vendor and they were able to get a partial concession from Budget, but I can't describe how deplorable the whole experience was and how downright shady and sleazy Budget was. Never again, Budget, you have been excommunicated from all future consideration.
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