We have three children we have taken to see Dr. V. We have a primary dental insurance as well as a secondary. We were told we would not be paying anything for the extraction and two months later we get a bill for over $100! This isn't the first time that we were charged after we were told their wouldn't be a fee.
I also called and needed to reschedule two of their appointments. No one answered the phone during regular business house so I had to leave a message. I received a call back confirming the appointments rather than canceling them. Do you even listen to your messages?
I was going to reschedule, until the icing on the cake.
I just received a phone call asking to reschedule their appointments. During the call, I state that I plan to take our business elsewhere and the gal on the other end of the phone says ok. No, why, no, is there anything we can do to keep your business! Nothing.
It's off to see Dr Scott who we take all of our other children to. Always upfront about the cost and no hidden fees presented at the appointment.