I get my dog groomed here and that is about it! I don't know about other people but I think they do a good job. I do think it seem sometimes harder to schedule an appointment then other place we sometimes go to but overall I do think they do a good job. Only other thing I would say is wish they wouldn't run out of bandanna because that's one of the reason my wife makes me take our dog here! I chose a 4 star because it could easily be a 3 star or 5 star with little effort.