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| - Don't know where to begin, went to this place for my yearly checkup - a simple paps. Front desk girl had less than friendly demeanor, why does that always seem to be the case at medical practices? Are these receptionists not paid well? Why do most seem so darn grumpy? Got past the front desk person and saw the medical asst. she seemed nice, friendly & professional. So far so good. Then the Nurse Pract comes in to give me my exam. She was wonderful, professional and nice. She finds something a little off. OK, we run a test to make sure everything is ok. One test is done and imediately that is fine. The other more concrete test results are due in two days. I wait (nervously). In the meantime, within a few hours of leaving, my tummy is sore.I call and get a less than caring attitude from the front desk girl (again) ok, whatever, clearly she has her own issues or perhaps I interupted her Facebook update time :)
The MA tells me to take some Motrin and go to the ER if the pain increases. Huh? What? Is this a joke? I was fine BEFORE I went to their office and had my exam! Yikes! I take some Motrin and call it a day. I call two days later for my test results (my belly is still sore). I am told by the front desk person, the results are in but the Nurse Practioner is NOT there to read them, so I can't have them. I say, what does that mean, I really need these reults, she repeats herself.
I say, nicely (as I always do...you get more with sugar than salt right? nah? maybe?). I continue, well, can someone else read them to me? I have been waiting for two days to make sure everything is ok. She seems put out, and tells me she will pass my call to the nurses line but states, they are not going to call you back until the afternoon! I say, "great, thanks". All the while thinking, what the hell is wrong with this chick? Who peed in her Oatmeal?
I then get a call from the Medical Aide who is clearly peeved that she even has to call me, sounding VERY stressed, she states to me, "I never make these calls, this is something the Nurse Pract should do, but she is out". I am thinking, ok, like that is my concern? Shouldn't that be your office managers concern, not mine? I just need my results, so I can get on with my life and picking up my 4 year old in 10 minutes from school.
I asked more about my results by saying what does this mean, she responds, "it means what I am saying!" Who in the world is running this place? Is this a case of you pay peanuts, you get monkey's?
Or is this a place where the doctors have become to busy to have any idea of what is going on in their practice? They should spend less time on the office decor and start training their staff. After not being to pleased with the MA's phone call and more confused than ever about what the heck my results indicated, I googled my results and now understand what I have. It's a sad day when you can't get a straight answer from a medical professional and you get a better idea from Google.
After letting the dust in my brain settle, I called the office and requested they mail me my test results as soon as possible so I may look them over. I was completely stone wall'd by my friend the receptionist. She went on and on about they must be signed off first. I said OK great, whenever they get signed today, tomorrow or 2015 - just send mail them to me - thank you!!!! She then passed along our conversation to the MA who called me back right away to try and well, I am not sure why is called - sounded like she just wanted to defend herself. I basically said, I am not happy with you practice, and your bed side manner is less than stellar! Please just mail me my results and I will start looking for a new practice!
My experience at this practive has nothing to do with anything other than a office that is clearly VERY POORLY run! Too bad I really like the Nurse Pract!
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