This place had availability as we were calling everyone, when we got there it has a strong odor, I asked to see where they were keeping her and they said ohh we will get someone to show u. Once the person came and got us and showed us where she was going to be I almost cried with the loudness of the dogs barking giving me a headache as she was shaking I almost wanted to say forget it but we were in a hurry. I felt as go my dog went to doggy hell. The staff was more mindset on other things then telling us about what she would be doing and if they took them out for potty breaks, I'm guessing they just go in their cage, how gross, so that was disappointing. We dropped her off at 4pm on sat and were told we can only pick her up Sunday between 3-6pm and that the first night free but we got charged for two nights?? Wtf? So we ended up paying $37.00 I never received any pic of her and when I asked about it they pretty much ignored me. I liked Ironton boarding as they seem more in tune with saying hi to your furry friend and facility was calm and collective, and only $22 a night and have the friendliest staff that are always happy to see you. Dogs also get some time to run in a huge play area outside. I will NEVER take my dogs to Best friend pet care ever again!!!