My previous review is still relevant. However, we just moved into a house and the air conditioning wasn't working and they had it fixed the same day. That surprised me, but in a good way. They also sent a handy man out to look at a disposal which wasn't working the same day. I still can't lock my garage, and they aren't as concerned as I feel they should be (I had to disable it, so now I can't open it either).
Update* this is the most shady company I have ever dealt with. They did not disclose that the house was for sale and that they would be actively showing the house. But 3 weeks after we moved in, that's exactly what they did.