I'm used to like Gong Cha's Wintermelon Milkfoam, it's a drink that I usually order. I was in the area for dinner today, so I figured I would drop by and order a drink. I had redeemed enough points for a free beverage. However upon ordering, I was told that the reward would only be a small drink, so i can't pay extra for upsize... (60 points for large drink) which was fine by me. So I proceeded to order my usual Wintermelon Milkfoam. The server then notified me that the reward only covers the base drink, and that I would have to pay extra for the foam. I found this to be utterly ridiculous, seeing as how the Wintermelon Milkfoam is actually an item on their menu. And on top of all that, the girl manager working there was not pleasant. I am very disappointed with my experience here, Yonge location is much better. And I found their rewards system to be very unrewarding!!!