I'd give them a 4.5 really, everything was amazing and superb service from Alberto. The only downside is the price, but you definitely get what you pay for. On quality and service I give them 5 stars.
Scrolling thru the negative reviews, they are almost all because the name led people to think the place serves soul food. Reading through the menu should clear that up.
I had the giant wet burrito. It is giant, it is good, and the Chile sauce is excellent.
They were very accommodating and attentive to my wife's dietary restrictions. She got the blueberry pancakes. The pancakes are huge, light, and delicious, the best I have had in years.
Two thumbs up for this place!!!!