I've been here twice. Both mistakes !!
The first, I asked for a blonde hair dye job. They just bleached my hair & didn't bother toning it. The result was me looking like a carrot top--so horrible!! && they charged me $200 +. The best part is all the stylist were saying how beautiful it looked ... What liars ! When they see a shit job they should try and fix it.
The second time I went (convenience purposes-wanted a trim before vacation & was the only place that could take me) the girl was nice and didn't screw up my hair. She cut it a little shorter than I wanted but that's my only complaint. Id give her a 3.5 star but because of my first experience the salon is getting a 1 star.
To the point: for a quick trim when you're out of options it's a great place to go. However, anything else that takes more skill don't go!! They will F*** up your hair & then overcharge you for it !!!
EDITING/ADDING: upon my review I was contacted by head office and asked to give my email so customer service could reach out to me about my experience. I did. I got an email offering a top level stylist to correct my hair.. However, customer service clearly did not read my review or else they would have known I got the hair colour long enough ago that I obviously had it corrected by now. I said that I appreciated the offer but that I already had it corrected and that I wish this offer was extended to me when the other stylist saw how horrible my hair looked. However, the customer service rep never responded. If they really wanted to fix this situation they would have read the review in full & offered me a gift card or some other form of apology other than offering a service I obviously wouldn't need (plus, Id never let one of their colourist come near me with hair dye and especially not bleach!!!) Instead, now it looks like they did something because there is a message on my review from the owner regarding a private message. BUT just to clear it up. Nothing was done and the lack of response from the customer service rep just infuriates me even more. If you're going to show concern for your customers and put on a facade that your customers matter..at least attempt to make it seem sincere. First, all the stylist let me walk out of the salon looking like a carrot top & then a customer service rep from head office just ignores my email and doesn't attempt to find another resolution.