I will not forget the rude and obnoxious attitude I received from the guy in this shop in October of 2014 when I was new in town and just got myself a cheap old bike. I needed a minor tune-up, I didn't know where to go... so I googled bike shops and this one came highly rated and was close so I gave it a shot. When I came in the store, the guy looked down at my bike and made snarky and nasty remarks like "OMG! what's that?!", and "I hope you didn't pay more than $XX for this!". I just calmly asked him if he could help me out, and when he seemed to really not want to touch the bike, I asked if he could recommend another place. He seemed relieved and sent me to JR on Rachel ("They might agree to do this..."). They did tune up my bike and I used them for one and a half years before upgrading and selling my old bike off - still in excellent riding condition. Never set foot here again.