I want to update my review based on Mandalay Bay's response. After emailing several contacts I found online, I finally got a response. Mandalay Bay encouraged me to file a claim with risk management and also gave me a $240 credit off of my previous stay. The amount was credited back to my credit card already. I appreciate the quick response.
I was at Mandalay Bay for a trade show and this place is a good location for a trade show. Rooms are nice, nothing special. Food options for the trade show were good, and I will review each individual location separately.