Love the concept and don't mind paying the extra price to reduce chemical use from dry cleaning. I brought them a new Burberry dress shirt and when I returned to pick it up the shirt had a hole in it above the chest pocket. The lady said it must have been there before.
The funny thing is it was obvious someone cut the inside of the hole with scissors to clean it up. I can only assume it was ripped in one of their machines and probably the person who did cleaned up the damage.
I don't go there any more as a result of this incident & I'm still upset.
The shirt was fine when I dropped it off as I wore it to the office the previous day.