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| - Great beer selection (even if a bit pricey), The best pizza in the neighbourhood... but the worst customer handling by a manager I have ever witnessed in Canada! :(
Visited with some friends, had a great time, but when an unidentified person approached us asking us to leave, we were a bit shocked! It turns out that the bottle of wine I received as a gift was the issue, even though unopened and unidentifiable (no English text on it). Of course, we apologised, and made the bottle disappear immediately... but that did not do it. We were asked to either leave the bottle with them for safe keeping, or leave immediately, and when I tried to find the manager about this nonsense, it turned out that she was at another table watching/directing the whole conflict.
Of course, all of these people were unidentifiable, did not claim their affiliation with the establishment, and overall behaved like the customers were an unbearable annoyance, which they simply want to go away. Blaming everything on unidentified rules, denying the smallest shred of human touch or customer service... simply rude, arrogant and entitled.
My sympathy goes out to the friendly and professional employees who have to endure such management!
An otherwise nice place, with good vibes, spoiled by one bad experience :(
Ruined night, and one otherwise faithful customer to give a bad rating. Epic fail.
(my first ever bad review... an era just ended :( )
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