Joe's is awesome! The service is actually very disorganized and awkward at best. After dealing with the confusing and long lines, however, you'll forget about it when you get your amazing dessert! I got the Mango Tango Joe's Latti (which is the Italian ice mixed with soft serve) and my husband got the Black Lemonade Italian Ice. We were both very happy! The ice stays soft and frozen for a long time so you don't feel like you have to eat it super fast. Also, some people were there JUST for the soft serve! Just go now.