I had pretty low expectations for the food and the general atmosphere here especially after reading the reviews. I have a problem with super loud places and asked to be seated in maybe a booth or somewhere that may be quieter, the hostess seamed a little flustered but she looked around and made sure a corner table was okay with me, very accommodating. Our server was Brittney and she made excellent recommendations that we went with which was the chicken parm sandwich, and the messy beef sandwich both I would eat again! Again out server told us they make the beef sandwich is better in the morning because that's when they make it, so anyone who needs a great messy beef sandwich go in the AM. Fries and gravy were cold, I sent back the fries and they re-fried them which personally doesn't bother me. Everyone that we came in contact with was super nice. The only thing was I think the music was just too loud, not a good conversation place. Almost forgot the Nutella fritters! I took them home and even cold they were so good, if you like Nutella, you need to have these things, just be prepared to share! Yum!