I take the bus to NYC every few months so I've been here my fair share of times. The bus depot used to be right up from Berri metro, now you need to go up, walk down the length of the old depot, walk down another flight of stairs, and then back up again. Quite annoying but I understand it's for the improvement of certain aspects of the business. The staff have been quite kind to me, then again I have a tendency to stop by the grocery store before my long trip (to grab my bus food) and generally bring them the 50% off cupcakes or something of the sort. There is a small store just on the other side of the bathrooms, thank goodness its open until midnight. Free wifi, seating, outlets near the seating. They could use a more modestly priced coffee shop and perhaps one with better hours considering there are people in transit throughout the evening as well.