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  • When I spoke to them over the phone to set up an appt, I told them I was coming in from Washington state. He asked what insurance I had, and I told him Medicare. He said Medicare would cover it, so I made the appt. I went so far as to fill out their new patient form online, a week ahead of time. When I got there, they said they did not have my form. I happened to have made a copy, and gave them another copy. They said that was the old style and no longer used. I had to fill out another form. At this point I can see that they are disorganized. As it turned out my insurance would not accept them. And to think I filled out their form way ahead of time, they could have checked on it. Lots of time and money wasted for nothing. I asked for my two forms back since I never saw a Dr, they said "No." Lousy customer service.
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