Terrible. Really, truly, awful. Despite having an appointment, I was left in the (broken) pedicure chair for nearly an hour waiting for a technician until the water was cold. The technician was actually really nice, but apparently the owner just bails randomly and dumps her clients on the employees, leaving not enough workers to cover the appointments. I was there for nearly two hours and did not get anything complicated done (there wasn't time anyway!)
Another thing that really annoyed me is that the second technician on staff spent 15 minutes talking with her client about all the things that are wrong with Vietnamese nail spas and there was an objectionable tone/content to some of the comments. Tacky.
Will never, ever go back, and have started being more careful with Groupons and Living Social deals as a result. Would not have been worth it if it was free!