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| - Wait time on a Friday was really good. Unfortunately that's about all that's been good. Family of 6, my wife being a vegetarian, we're used to being a complex order.
20 minutes after our reservation time we were seated by pleasant staff and our waitress got our drinks promptly.
Waited over 10 minutes for refills and no bread came out. When it did, it was 1 small loaf for 6 people.
Then another 8+ for refills and 2nd bread.
Hopefully the food is worth it.
45 minutes later....
Shrimp was room temperature, all steaks were rare, ordered medium rare. They tried to reheat the steak, which if you cut it open, loses a lot. Jamie, the manager on duty had them cook new ones which came out perfect.
Aioli for each was 'broken' before it got to the table.
Vegetarian taco was woefully light on toppings. The Pico di Gallo was weak. They did include avocado, but that's ALL she could taste.
My fish taco had very good flavor, but the slaw was tasteless and the same issue with my Pico di Gallo.
Found hair in a shrimp skewer...
They replaced it of course.
They did get the girls cheesecake as an apology. That's appreciated. My son opted for the chocolate milk shake which he found to be the best he's had (it's the only kind he gets)
Rough day for Outback, clearly. Management is the only thing that will bring us back.
Update: Jamie did right by us. She resolved our very poor experience to my satisfaction.
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