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| - I've had the same experience as many others in that most of the workers go totally out of their way to help their customers out, especially the new players who have no idea what gear to get. Having said that, there is an occasional sales associate who doesn't give a crap and will lazily point customers in the right direction while adjusting his hockey flow (or Beiber hair, depending on the age of the person). This is partly because Randy, the owner, hires people who know about hockey rather than those who are good at customer service.
The other thing that I don't particularly like is that the smallest size Randy usually orders for goalie pads is 34'-- usually 34 + 1, which are way too big for many goalies, including me, so you may have to custom order something from them and wait for it to arrive.
I'd also like to see some female employees at some point. Women play hockey, too! And they know more about the kinds of gear that will work for other women, since almost all gear is made for men (I have to adjust everything I buy and it takes me forever to find things that will fit me).
Also, keep an eye out for Sasha, Randy's German shepherd, who sometimes visits the Scottsdale store. Super cute and it's fun to rile her up right before you leave so the employees have to deal with a super energetic dog.
Just as a further FYI-- the Peoria store is the smallest, the Chandler store has mostly forward gear, and the Scottsdale store is the one to visit for goalie stuff.
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