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| - Not exactly the experience I was hoping for. It was later in the evening on a Sunday. The staff seemed a little busy or overwhelmed for some reason, although it wasn't really that busy. I waited for awhile to get my order in. I sampled the mac & cheese before deciding what sides to order and it is very creamy, not baked. I decided against it and got the pulled pork sandwich, baked beans, gumbo, and corn pudding. Now mind you, I have been to a YELP event at their first location & was pretty satisfied with most of the stuff. They were out of collards, sad. So let's give the run down: baked beans were not good. It seemed like they sat in a thick, sweet paste all day and we got bottom of the barrel? I don't know, but not what I remember. Gumbo: horrible...the rice was hard & sticky, there was no sausage in mine, and the flavor was disappointing. Corn pudding: good, exactly how I remember it. I tried my friend's okra: horrible!!!!! What the heck??? I don't understand what went wrong tonight. I enjoyed my corn pudding and my pulled pork sandwich with the sweeter sauce and an orange sauce (forget the name).
A few managers came out and took away our gumbo. They checked back on us and even brought us dessert to make up for some things. They were both really nice and I was thankful they helped us out. I just don't get what happened with the food, because I remember loving a lot of it at the Ballantyne location on YELP event night. The staff was unorganized and not paying attention or busy with something..I'm just not sure what.
Underwhelming experience and a little depressing. Maybe an off night?! Thank you to the managers for caring and being very courteous. Good customer care.
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