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  • To begin on a positive note, the lobster risotto and scallops were good! We visited during the soft opening phase, so the restaurant wasn't busy. During our visit, I took my baby to the rest room to change his diaper and there was not any changing facilities in there. I asked at the host stand if I was missing the changing surface in the restroom and the manager beside her informed me that I should walk outside of the restaurant/building and use the PUBLIC TOILETS! I informed him that firstly I wasn't leaving the building with my baby as it was very cold outside that evening, and secondly, I wasn't going to take my baby into a public toilet to change his diaper when I am in a restaurant which should have these facilities in their own restrooms! Upon our entrees arriving, my beef wellington wasn't very warm and the server had taken away my knife and not replaced it, so I had to go in search of a knife which was frustrating. My water glass remained empty for quite a while and this was all I was drinking, so eventually, I asked my server if I could have more water and she never bothered to fill my glass for the remainder of the time we were there even after asking. These are not issues which should be resolved during the soft opening phase, these are the most basic server responsibilities! I am such a huge fan of hells kitchen and as a local, was very excited about this restaurant, but came away very disappointed in many ways.
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