Howard Air came out to fix an A/C problem we had in our rental home. Our property management company sent them out. I found them to be very unresponsive when I would call or they would tell me they would call me back. Usually a week went by before I had to eventually call them again to find out what was going on. I think they came out 4 different times before they actually fixed the problem, and it took over a month from the time I requested the repair. One of the times they scheduled to come out, they said they would be there at 7a, they didn't ever show up and called my husband at 2p to ask if they could come then, but he had already went to work for the day, so they said they would call to reschedule and never did. We had to call them again to reschedule. The only reason I give them a 2 star instead of a 1 is because I think they actually fixed the problem this time. finally!