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http://www.openvoc.eu/poi#funnyReviews
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  • My review is long but worth the read. Well first I want to say my experience with Mariana was nothing short of amazing! She took my faded purple ombre and was able to give me a blonde one with little damage thanks to Olaplex. Mariana gets a 5 star review. She should work for a better salon and boss. So why 1 star?? On that very first experience with Mariana I asked for an extensions consult as well. After my hair was completed we matched some samples, got advice from Denise (owner) and made a plan. 2 days later I went to have them put in. Everything went great until 3 days later when I got them wet. To my surprise my extensions were curly!!! Not ringlets but more than a wave. Long story short, I of course contacted Mariana who in turn contacted Denise (owner) only to tell me that ALL EXTENSIONS ARE CURLY!! What!! (I've included pictures.) I've had extensions before and they were NEVER curly. I was told to blow dry and then flat iron and not to wear them wet. Who wear theirs wet? Well duh of course I can do that but I shouldn't have to, is the point. They air dry curly of course and they won't just blow dry straight ( I use DryBar Buttercup hair dryer), they have to be flat ironed as well ( I use T3 Single Pass)!! They tangle/ matte badly even in a ponytail. I use high end tools and hair products recommended for extensions care. I asked for straight human remy hair and what I got was garbage. So when it came down to it these were my options: Denise (owner) gave me the choice of blow drying and then flattening them my self to achieve the look I wanted or to have them removed and refund me less than 25% of what I paid. I was also told " I just couldn't be happy " , to stop contradicting my self and then was told she never recommends 3 bundles to anyone ( yet she did for me). After an unfortunate amount of texting ( cause clearly a client with issues is not worthy of a phone call ) and politely pointing out she had been rude and her customer service needed some work, I was told I was harassing her ( Denise ) and that a lawyer would be contacting me via email. Great! Of course I've yet to receive any such email. I tried to explain that all I ever wanted was to have them fixed but was not given the option for that. Point of story. Don't go to this salon if you want good customer service. And definitely don't get extensions here.
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