| rev:text
| - Mezzo Bistro
The Good, the Bad, and the Office Supplies
It pains me to write this because I really liked this place, but Yelp is all about honest and useful reviews, right? Brace yourself.
In the past two years have I visited Mezzo Bistro about five or six times. The atmosphere is nice, the food is really good, and the wine selection is pretty decent. I have always had a pleasant experience so why would this time be any different? Anticipating my next trip to Vegas, I bought a Groupon for $22 towards lunch because it was one of my favorite off-Strip restaurants.
Was.
Around 11:30am on 10/30/13, my husband and I went in for lunch. We ordered Chicken Parmesan, Chicken Piccata, and Caesar salads. The salads came out and the first couple of bites were delicious, as always. But then, without any warning, I bit down on something hard. Something crunchy and solid. I immediately spit it into my napkin and looked to see what the hell it was.
A pushpin.
I felt the blood drain from my face. Are you freaking kidding me?! A pushpin? In a salad? How does that even happen? Correct me if I'm wrong, but the manager's desk and everything inside it should not be anywhere near the food prep area. I don't even understand how that happened. It fell into the bowl and got mixed in with the lettuce and croutons? What the hell, people?!
So I took a photo of it because there's no way anyone in the world would believe such a ridiculous thing could happen. My husband called the waitress over to show her what had happened. She seemed unimpressed. He then asked to speak to the manager. The waitress went in the back and talked to the manager, but when she came back out she went behind the bar and busied herself and ignored us entirely. Really? That's how you handle such a crisis? That's your customer service policy? To ignore it and hope it goes away? Wow.
Fine. So we left the Groupon on the table and walked out.
I was completely freaked out by that experience. That could have gone so badly, for me and for the restaurant. If I had bitten down on it the wrong way, or swallowed it, that was gonna be a bad day for everybody.
My husband wrote a Yelp review later that day. He included the photo I took of the white pushpin. We all know businesses read their reviews online. To date, not one person, management, legal or otherwise, from Mezzo Bistro has contacted us. Unreal.
This is the only bad thing I have to say about this restaurant. But it's a pretty damn bad thing. Dine at your own risk.
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