This review is for the US bank NOT inside the Smith's (but shares a parking lot). 4550 address is NOT the one inside the Smith's. 4600 is the address for the one inside the Smith's.
Anyway, I've been coming here for well over 4 years now as my main US bank branch. I've seen many employees come and go. I not once have ever been met with rudeness or any attitude. The customer service here is always excellent. They even went as far as to tell me where I could go to get a cheaper money order (when I asked for one at the bank). They care about their customers here, and it shows!
I first came here because I was taking advantage of the free student checking, but my spouse (who is military) was given a great checking account with no fees for his service, so we use that one as well. Highly recommend if you are a student or in the military.