I'm a chase premier customer. Went in to get copies of my statements. Claudia said she would only charge me for 5 copies... At 6.00 a statement. Just checked my account. Claudia I guess decided to go ahead and charge my account for 12 copies!! She obviously lied! Shame on you chase.. Who wants to bank with a bank that is so dishonest. .. Just lost a 12 yr client.