This review is from new customers based on our first purchase at this location. We purchased a membership in order to purchase an outdoor gazebo. The only one (this model) remaining in the region was a floor model at this store. We were told we needed to come in and pay for it ($940.) Upon arrival we were told that we needed to wait a few days for it to be dismantled. We received a call that it was ready & returned to the store. Upon arrival the gazebo was indeed dismantled but parts were strewn over 3 flat carts, in no order, not in boxes, with complete disregard for the buyer. (The boxes had been thrown away). We refused to accept it this way, betting that parts were missing or damaged. The manager wouldn't apologize. They initially offered a store credit and needed a manager to override it! What customer service!
Pretty angry that we joined, made 2 considerable trips for nothing and don't have the (only) item we wanted. We don't need to return; there's plenty of other stores competing for our business ($) and you don't deserve it.