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| - Totally pissed at this place right now! I have been here twice, once for a newborn puppy that ended up passing away and last night for our American Bulldog that is 9 and passed out. First time the people were kind, compassionate and helpful when explaining that newborn pups commonly die.
Last night and this morning they were definitely not and it wasn't the same staff. My husband rescued Rouh at 5 months old and he is nothing short of a kid to us. We know that he is really getting up there in years so when he passed out and had labored breathing we left the house in our pjs and without my husband's wallet. Rouh was admitted right away and we payed for the critical care option which is around $230. After a few hours they gave us a prognosis and another outline of what could possibly be done further at at cost of $1250. Now by this time he was pretty stable, on IV fluids but we were beat, my husband had just worked 2 days of doubles, he owns a gourmet food truck and could barely see straight. The list they gave us was a lot to digest not to mention the steep price tag. We asked if we could go home and get some sleep and see how he is doing in the morning since he was still on an IV. The attendant asked the doctor who said it was fine but that they couldn't run anymore tests or do x-rays until they got payment upfront. I said that the fact that we are so tired it would be negligent on my part to drive home, get more money and drive back. I had no interest in falling asleep at the wheel. The attendant's response, "we are all tired." Seriously?!? This is your job, these are the hours you are at work. Being up at 3 a.m. is not normal for us! We were under the impression that it was ok to leave him there and come back in the morning. Guess not since we got a phone call around 4:45 a.m. and another at around 6. It was the new shift and they were extremely rude! They said we can't start anymore treatment without payment, yep understood that when we left. They also said if we didn't come get our dog by 7 a.m. he would be considered abandoned and they would have to call it in. WHAT KIND OF SHIT IS THAT!!???!!! Don't you people communicate with each other? The doctor gave us "permission" to go home and come back in the morning to figure out exactly what further treatment we wanted to do. Instead my husband, after getting barely 2 hours of sleep went back and picked him up. We had an epic food competition planned today with 4 judges and 25 people in attendance but canceled it because my husband is so tired from lack of sleep. If he could have slept, uninterrupted, for just 5 hours we could have pulled it off, but this place called us within an hour and a half of us getting home demanding more money or for us to come get him. The worst customer service I have experienced in a long time.
We will be taking him I our regular vet on Monday. I hope to never have to use this place again but unfortunately they are the only one close to me that I know about. We were treated like we were low class, couldn't pay and that we might abandon our dog, not like the people we are. We collectively own 3 businesses between us, give back to the community and treat people with respect! This place needs a lesson in that.
Oh and one other thing, they charged us another $150 when my husband picked him up saying it was to cover the cost of another IV bag. Wouldn't that have been covered on our first payment when the paperwork stated "fluids"? Totally hosed us because they can..
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