I visited Hand & Stone while in town on a short two day business trip. My quick R&R did not start out well when I arrived 15 minutes prior to my 10 AM appt.. time as requested (to fill out new client forms), only to find two of their therapists waiting to be let in. Turns out, there was a schedule mix-up. 40 minutes later, the owner shows up to let us all in. She was very apologetic, you could tell it was an honest mistake. My treatments were wonderful and she made it up to me with a gift card for a future visit at any location! It is in a strip mall, but the inside ambiance is great. The treatment rooms are quiet and peaceful, and both my esthetician and my masseuse seemed knowledgable and experienced.