I don't know what the bad reviews are all about. Yes, it was crappy before. Bad service and bad food. THAT was the first time I had it back in August 2011.
Management has changed since then, so did the food and service. I work next door so it's a walking distance for me to get lunch. I don't have a personal favorite but DO try any of their lunch special. Ranges from $6-$7.50ish. There's a $10 limit on cards but sometimes they may forgive you if you don't have cash.
I've tried almost everything on their lunch menu. Well, I usually eat off of my co-workers' take out lunches. Busy days are Fridays and Mondays around lunch. Just FYI. But it's a great place for a sit down restaurant for something quick and cheap.